Benlang Company implements the first question responsibility system to improve service awareness and level

In order to improve the company's service awareness and sense of responsibility, further improve work efficiency and enhance the company's market competitiveness and vitality, in March 2016, Guangdong Benlang New Materials Co., Ltd. issued the general manager's order No. 3: “First question responsibility system”, That is, the responsible person in charge of the first question is responsible for handling or coordinating and contacting relevant departments to deal with various problems and requirements raised by internal/external customers. The company's first first management employee to receive inquiries, reports or complaints in the form of a call, visit, etc. is the first person responsible.
The implementation of the first question responsibility system is of great significance. The first question responsibility system is an important guarantee for the company's employee service consciousness to be transformed into service action. It is an important measure to improve the company's service level and market competitiveness. It is a magic weapon to cultivate the company's employees' post responsibility awareness and service awareness. The first question of responsibility system requires all employees of Benlang: the first question must be answered, the first question must be released, can not be shirked, and it is strictly forbidden to use a hard language such as "not to be my management" to reject the response. The first question responsibility system is Benden's action statement for faithful fulfillment of responsibilities and services, and is a good medicine for treating employees' sense of responsibility and service awareness.
Service is eternal competitiveness, and service is the basic demand of the market economy. The market is no smoke battlefield, and the market economy is a fiercely competitive economy. Under the influence of the market economy, no matter what kind of product, no matter how high the scientific and technological content of the product, it will be quickly copied or even surpassed. However, the trust relationship established on the basis of customer loyal service is not reproducible, but also the market. The economy is always needed, and good customer service is the only magic weapon for the company to win the trust of customers. It is also the magic weapon for Benlang to win the market.
Faithfully fulfilling the first-inquiry responsibility system and continuously improving the company's service level, Guangdong Benlang Company will do a good job in providing various services for customers.

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