Recently, Ms. Cui shared her frustrating experience with reporters, saying that the tiles she purchased were not as expected. The thickness of the delivered tiles varied significantly, and the color was inconsistent. After some back-and-forth negotiations, the manufacturer finally agreed to take the goods back. Industry experts revealed that this is a common issue in group buying or low-price promotions, where companies often showcase high-quality products in their catalogs but ship lower-grade or defective items instead. Consumers are advised to carefully inspect the products upon delivery.
Mr. Deng, a marketing officer at a major ceramics company in Foshan, warned consumers to pay attention to the markings on the outer packaging when selecting ceramic tiles. He explained that the industry lacks clear standards for product grading, and many manufacturers do not consistently label their products. As a result, some untrustworthy sellers may misrepresent second-class or substandard products as premium ones.
According to Mr. Deng, the best quality ceramic tiles are usually labeled as first-class, followed by second-class. Legitimate manufacturers typically mark the grade on the packaging, and retailers are also required to inform customers about the product’s quality level. However, there are still loopholes in the market. Some dishonest merchants replace or remove the original packaging to pass off lower-grade products as high-end ones. In addition, smaller brands may not follow proper packaging rules, leading to issues like mixed batches or poor quality control.
To protect themselves, Mr. Deng recommends that consumers ask the brand directly for the product's grade and request to see relevant certification documents. This way, buyers can make more informed decisions and avoid being misled by misleading labels or deceptive sales practices.
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