Recently, Ms. Cui shared her experience with reporters, explaining that the tiles she purchased had significant issues. The thickness of the tiles delivered to her home varied, and the color wasn’t consistent. After negotiations, the manufacturer agreed to take the goods back. Industry experts have pointed out that during group purchases or low-price promotions, some companies often display high-quality products in their catalogs or showrooms but may ship lower-grade or defective items to customers. It’s crucial for buyers to inspect the products carefully upon delivery.
Mr. Deng, who works in marketing at a major ceramic tile company in Foshan, advised consumers to check the outer packaging when selecting tiles. He noted that the industry lacks clear standards for product grading, and many manufacturers don’t consistently label their products. Some dishonest sellers may misrepresent second-class products as top-tier ones. According to Mr. Deng, the best quality tiles are typically labeled as first-class, followed by second-class, and then qualified products. However, not all companies follow this practice.
He explained that reputable manufacturers usually mark the grade on the packaging, and retailers should inform customers about the product grades. Unfortunately, there are still loopholes in the market. Some unscrupulous sellers alter or remove the packaging to pass off lower-grade products as premium ones. In addition, smaller brands may not follow strict packaging rules, and some dealers customize the packaging based on their own requests, leading to confusion and even fraud.
To protect themselves, Mr. Deng recommends that consumers ask the brand for the product grade before making a purchase. If they see a grade on the packaging, they should request the corresponding certification documents from the company to verify its authenticity. Being informed and cautious can help avoid potential issues when buying ceramic tiles.
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