Ms. Tang said that the wardrobe she bought for nearly ten thousand yuan had many metal parts. After two weeks of use, she discovered that the cabinet door was loose, suspecting that there was a problem with the metal parts. In this regard, the seller expressed a problem to find the manufacturer, and the manufacturer said: "Confirm that it is the quality problem that is responsible for repair. The customer will use the problem manufacturer to ignore it; if the customer strongly requests repair, the manufacturer will arrange for a person to come to the door, but it will charge 380 yuan Costs and expensive repairs and spare parts. "
Regarding the attitudes of sellers and manufacturers, Ms. Tang said: "Buy a large-scale home appliance and return it within 7 days, 15 days replacement, and repair the main parts for one year!"
A reporter went to the shopping mall where Ms. Tang bought a wardrobe and found that there were more than 30 domestic and foreign furniture manufacturers stationed in the mall. The reporter randomly surveyed 10 domestic furniture companies, including Guangdong, Sichuan, Hebei, Shandong, etc. As a result, 7 companies did not have a unified national after-sales service call. The service call of some furniture companies is the investment hotline, which does not answer quality issues and warranty at all. problem.
The manager of a high-end furniture store in Heping District pointed out that compared with the home appliance industry, the after-sales service system of the furniture industry is obviously imperfect. The fundamental reason is that the "Regulations on the Responsibility for the Repair, Replacement, and Return of Some Products" restricts the "Partial Commodity Catalog for Three Guarantees" Most of the products are home appliances, and the furniture products are not included, which leads the furniture industry to lag behind in after-sales service, and the rights and interests of consumers are difficult to maintain.
A lawyer from a law firm in Nankai District pointed out that furniture products are currently developing in the direction of high-end and automation, and some products use high-tech, metal parts, etc., and the probability of problems increases. The lawyer suggested that the relevant departments include furniture products in the three-bag catalogue to improve the quality and service level of the furniture industry.
Artificial grass for playground
Playground Artificial Grass, Artificial Grass for Playgrounds, Artificial grass for kindergarden
JIANGSU WMGRASS CO., LTD. , https://www.wmgrassturf.com