After the China Consumers Association established "consumer harmony" as the theme of 2007, people seem to feel a signal that life will enter a stage of complete harmony and that the disharmonious factors in the consumer field may be effectively constrained. The so-called "consumer harmony" means that the operators, consumers, the government, and relevant departments must fulfill their due social responsibilities and work together to create a "consumer harmonious" market environment.
A lawyer who often helps consumers to fight domestic lawsuits says: The home market is still relatively chaotic, coupled with lagging industry standards, inconsistent circumstances, and difficulties for consumers to obtain evidence, it is difficult to fight domestic lawsuits.
Difficulties in protecting one's rights: No complaints
Some consumers once complained to a district-level consumer association about a home improvement company. The reply of the consumer association’s staff to the consumer afterwards was that the home improvement company had no problem. Consumers found that the phone used by the Consumers Association staff was the office phone of the home improvement company. This situation caused consumers to lose confidence in consumer associations.
In this regard, lawyer Qiu Baochang believes that there are indeed collusions between merchants and certain individuals in certain regulatory agencies. However, this is only an individual phenomenon. Once consumers discover, they can make complaints to higher-level regulatory authorities. In addition, it does not rule out the above-mentioned staff on-site office situation, but in order to maintain credibility, the regulatory agencies and consumer organizations such as social associations should be cautious of their words and deeds.
Difficulties in safeguarding rights: standard lag complaints have no basis
With the entry of foreign materials and continuous research and development of domestic excellent building materials, the progress of home building materials products is fast. However, with the continuous introduction of new products, the subsequent follow-up of certain counterfeit products has led to a mixed situation. When consumers encounter problems and make complaints, they will encounter a situation where the building materials products do not have corresponding national standards, so the problems cannot be properly solved. In this regard, Qiu Baochang, a lawyer, said that in the cases he handled, there was indeed a situation where there was no standard for some building materials. In addition, some countries have significantly lower standards than international standards. These non-conformity conditions also pose difficulties for consumers to safeguard their rights.
Difficulties in safeguarding human rights III: Standards are not uniform
The inconsistency of standards makes consumers very helpless. Many consumers complained that furniture manufacturers, after the comparison of air detection, found that furniture placed in the living room space led to excessive indoor air pollution. Furniture manufacturers should bear responsibility. However, furniture manufacturers justifiably stated that their furniture contained harmful substances. Furniture national standards, and can come up with test reports. In fact, the furniture standards and the indoor air quality standards are formulated separately, and the furniture itself may contain harmful substances in accordance with the corresponding furniture standards. The fact is that due to the entry of these furniture, air pollution has been exceeded, and at the same time, the furniture inspection is partially cut out. Testing is not an overall test. In this case, consumers mostly suffer from a loss or they simply cut down on the furniture bought back to check it out, otherwise it is clear that furniture is the culprit, but no standard can support it. Therefore, the inconsistency among standards has allowed businesses to find a way out and keep consumers from having trouble.
Difficulties in safeguarding the rights of the fourth: forensics, difficult to identify
The home furnishing industry has its own particularity. Paint floor tiles are building materials products. Once a wall is found on the wall, problems often occur. Businesses may say that they are construction problems. Home improvement companies may say that they are the product itself. To find related departments, consumers must not only spend a lot of time and effort, but also have difficulties in obtaining evidence. Therefore, experts remind consumers that the acceptance of construction materials after entering home must be done well. In addition, lawyer Qiu Baochang believes that once problems are found, the construction site must be kept in order to collect evidence in a timely manner.
Difficulties in safeguarding rights 5: Poor supervision of stores
Formal home building materials cities often have a set of effective monitoring mechanisms to supervise the integrity of business operations. However, there is a phenomenon in which individual building materials cities cover the businesses when handling consumer complaints. There have been readers complaining to the newspaper that the ceramic tile purchased in a well-known building material city has a serious color difference. It is hoped that the complaint will not be properly resolved for the building materials city. The contradiction will be pushed again to the business and the business will be unreasonably rejected. Therefore, the progress of work in the home is seriously delayed. Here we need to remind you to pay attention to buying building materials to build a building materials city that has a prior payment service. Problems can be solved as soon as possible.
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