The author learned from the 12315 Complaint Center of the Industrial and Commercial Bureau of Zhangzhou City that in recent years complaints about home improvement materials have been among the top complaints for consumer products. In addition, the author used google and Baidu to search for two major search engines. In the google search engine, he entered “home improvement traps.†After 0.18 seconds, 1,450,000 items of inquiries relating to home-made traps were obtained. Using the Baidu search engine, it took about 0.070 seconds to obtain about 1,270,000 articles related to home-made traps. It can be seen that the quality of home-improvement products has become an important social concern. Consumer issues.
According to the problems encountered by Minjiang Industrial and Commercial Office in accepting complaints, the author combined the information found on the Internet to integrate common home improvement and found that the common “home improvement traps†mainly include the following: Some people like to do a decoration plan, like to quote a total price, and the decoration company will provide materials. In fact, almost all decoration companies now claim to have a unified distribution of materials. However, some informal decoration companies, on the one hand, are not strong enough to achieve unified procurement and Distribution, on the other hand, in order to reduce costs, decoration companies often use subjectively low-quality and low-quality materials. Second, the "material procurement trap." Home decoration involves the purchase of a variety of materials, such as hardware, plates, and building materials. Nowadays, various brands on the market have dazzling items at various price points. The homeowners lack the ability to distinguish them because they rarely touch these products. Usually, they are escorted by decorators. “Owners of drag and drop†are experienced decorators. The tools commonly used by workers are often very "seriously and responsibly" to accompany the owners to visit the material market. However, this is not to say that the quality is not good, which means that the price is fraudulent. After a few laps, when the owner is exhausted, the decoration workers will lose no time in recommending several “reputable†merchants, where the quality of the materials naturally has no problem and the price is satisfactory, but the goods often delivered to the door have already been transferred. Third, "snapping up the traps." The samples are inconsistent with the actual products. The merchants are good at making hands and feet on the specifications and models. They have a very low discount on the surface. The actual delivery is shoddy. The building materials market is extremely rich in categories. Consumers will be in the dark and will not notice. . Fourth, the "high price trap". This problem is particularly prone to appear in the stall market. Businesses are arguing that prices are too low. Buyers have spent a fortune on bargaining. It seems that they have made a lot of discounts. The result is similar to that of building materials supermarkets. It is even more expensive than building materials supermarkets. some.
Summarizing the above situations, we can see that there is a certain degree of concealment and diversity in the "home improvement traps." Merchants will use different blinding methods for different consumers. Then how do we bypass the "home improvement traps"? Buy genuine home improvement materials? Hanjiang business and industry workers are here to support you:
First, the buyer must go to a professional market that has unified party management to purchase materials. The professional market is not only rich in categories, but also easy to choose, and because the market side conducts unified management of on-site merchants, the quality of materials is guaranteed. In the event of a problem, the consumer can also find the market manager to coordinate with the merchant for compensation.
Second, before the purchase of materials to the Internet to access the information on related products, including the brand of the product, price, common quality problems and methods of purchase, etc., in order to achieve a bottom in the purchase.
Third, in the purchase of home improvement materials to shop around, learn to listen to businesses on the introduction of materials, to "more ask, see more, touch more", businesses tend to be for some consumers prefer but not good quality products to promote sales Therefore, consumers should not reveal their favorite products when purchasing. If there are renovation workers to accompany the purchase, because the decoration workers often bring consumers to some building materials dealers where they can get a high rebate, consumers must carefully identify the materials recommended by the decorators.
Fourth, we must carefully review the production date of home improvement materials. It is best to produce after January 1, 2002. The state stipulates that prohibition of the sale of hazardous materials exceeding the standard for construction materials on July 1, 2002. It also stipulates that from January 1, 2002, the products produced by production enterprises shall implement the new mandatory national standards for hazardous substances. Therefore, the quality of building materials produced thereafter is relatively guaranteed.
Fifth, in addition to take the initiative to view the test report and request proof of purchase. According to regulations, home improvement building materials products must be tested to be qualified. Even if it is declared as an environmentally friendly product, you cannot ignore its full test report. For example, when purchasing a floor, it is necessary to check the formaldehyde emission index, organic volatile matter index, and material dimensional stability of the product; when buying granite, marble, etc., the merchant should provide the radioactive index of the product. At the same time, it is best to have the signature of the merchant to keep the official invoice at the time of purchase and the copy of the product leaflet or inspection report issued by the merchant.
Sixth, after the purchase inspection must carefully check the material specifications marked on the merchant sales list for inspection, to prevent half-way business package transfer.
Finally, if quality problems arise in the home improvement process during the home improvement process, legal measures must be used to safeguard their interests. Consumers, when reporting to home improvement companies, must also report to the market management department. In the absence of a reasonable solution, you can call 12315 to report a complaint and report it to the business sector. (Huang Weijun)
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