The home improvement industry always lacks complaints and disputes. The contents of complaints are also numerous. To be strictly prevented can only rely on hands-on supervision, and it is necessary to trace the roots, find the cause from the source, and cause several hot spots for disputes. .
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One of the hot spots: the responsibility is not clear
With the detailed division of labor in the decoration industry, brushing, floor-laying, overall wardrobes and kitchens are gradually being carried out by specialized companies. Today's home improvement project may be carried out by various companies such as decoration companies, floor building materials manufacturers, furniture manufacturers, and kitchen and bathroom equipment manufacturers, resulting in multiple responsible parties. Therefore, in the event of quality problems, it may easily lead to unclear responsibilities and consumers. Complaints on the setbacks.
Industry reasons: The specialization brought about by the division of labor and the clarification of the responsibilities are carried out simultaneously.
Hotspot 2: Brand complaints
With the increase of brand awareness, people also have more trust in large-scale home improvement companies. Among the reporters' understanding, there are some well-known home improvement companies. The reasons for the quality problems have been explained. On the one hand, the construction team has layers of subcontracting. The decoration company's management of the construction team is not strict enough. On the other hand, the big companies are slightly higher than other medium-sized companies on the quotations, and the owners are easy. Produce a comparative state of mind, high expectations for high consumption, easy to produce psychological imbalance, resulting in some disputes.
Industry reasons: The phenomenon of layered subcontracting still exists. The decoration company's management of the construction team still needs to be strengthened and improved.
Hotspot 3: Service Attitude Complaint
With the improvement of the home improvement industry, owners have begun to demand the service attitude of decoration companies. The reporter learned from the Consumers’ Association that consumers were dissatisfied with the bad attitude of the construction team and proposed the requirements for suspension of work, and failed to coordinate with the decoration company to submit a complaint to the association. If there is a certain degree of difficulty in the quality of disputes, the disputes on this service are even more unfounded.
Industry reasons: The awareness of the decoration company's service needs to be strengthened. This is not only in negotiating customers. The real service awareness should be throughout the entire process.
Hotspot No.: Liquidated Penalty and Mental Compensation
With the improvement of the contractual agreement and the spirit of mental compensation, when consumers have problems with the quality of home improvement, they will list the liquidated damages and mental damages separately and demand compensation from the decoration company. However, due to the lack of corresponding laws and regulations, general decoration companies do not pay compensation, especially mental damages, which are more difficult to define than liquidated damages.
Industry reasons: It is not only the home improvement industry, but it is not easy to define the amount of mental damages in other commodity complaints. However, it can be seen that consumers’ sense of rights has improved.
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