Recently, the complaints of consumers in the city's furniture industry mainly focus on: exaggerating publicity, when sales staff introduce products, they often publicize furniture origin, materials, after-sales service, etc. well, misleading consumers; do not give consumers when selling furniture Sign a contract, or the relevant content of the contract is relatively vague. When the two parties have a dispute, it is difficult to determine the responsibility and the warranty period is difficult to clarify; the deposit dispute. Consumers ordering furniture, if the business defaults, consumers often only refund the deposit or the full amount, and consumers the event of default, the business has to charge consumers for various reasons liquidated damages.
Here, the City Administration for Industry and Commerce reminds consumers to pay attention when buying and customizing furniture: they should sign a detailed contract with the merchant, clearly indicating the furniture material, place of origin, furniture delivery time, breach of contract responsibility and after-sales service terms, to ensure their own rights and interests; If the merchant breaches the contract, the consumer has the right to request the merchant to double refund the deposit, and the consumer should also bear the liability for breach of contract; when a consumer dispute arises, the consumer should retain the relevant vouchers and appeal to the industry and commerce department in time.
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